Caring for Clothes
Please see below for some of the most commonly asked questions about laundry.
On-Grounds laundry rooms use the Speed Queen laundry app to operate laundry machines, monitor availability, and receive notifications.
If your question is not answered below, please contact us.
Where are laundry facilities located?
Laundry facilities are located on the ground floors of:
- Bice
- Balz-Dobie, Cauthen, Gibbons, Kellogg, Lile-Maupin, Shannon, Tuttle-Dunnington, and Watson-Webb (Alderman Road Hall-Style Residence Area)
- Bonnycastle, Dabney, Echols, Hancock, Metcalf, and Page (McCormick Road Residence Area)
- East Lawn, between Pavilions VI and VIII
- French House
- Gildersleeve (Brown College)
- Gooch and Dillard
- Yen, Gwathmey, and Munford (IRC)
- Runk Hall (Hereford College, Johnson, Malone, & Weedon)
- Shea House
- Spanish House
Laundry facilities are also located in:
How do I pay for laundry?
Laundry machines accept payment using the Speed Queen mobile app, which can be downloaded from the App Store or Google Play.
After downloading the app and creating an account, you'll add the UVACAV Location Pin, and locate your laundry room to get started.
You can use a credit card, debit card, or your Cavalier Advantage account to add funds to your Speed Queen account. A $10 minimum deposit is required. Current laundry machine fees are $1.75 per washer or dryer cycle.
For more about the Speed Queen app, including a video library and troubleshooting tips, visit www.laundrypalooza.com/using-the-app.
How do I report a broken machine?
The laundry facilities offered by Housing & Residence Life are currently contracted to Caldwell & Gregory, Inc. Any machine malfunctions or loss of money should be reported to Caldwell & Gregory:
- by phone at 800.927.9274 (800.927.WASH), 24 hours a day, 365 days a year
- by email at service@caldwellandgregory.com for a response within 24 hours
- through the online form at caldwellandgregory.com/service-requests/ for a response within 24 hours
- by scanning the QR code located on the machine that is not working
How do I request a refund?
The laundry facilities offered by Housing & Residence Life are currently contracted to Caldwell & Gregory, Inc. If you think you were charged twice or need a refund, please report it to Caldwell & Gregory:
- by phone at 800.927.9274 (800.927.WASH), 24 hours a day, 365 days a year
- by email at service@caldwellandgregory.com for a response within 24 hours
- through the online form at caldwellandgregory.com/service-requests/ for a response within 24 hours
- by scanning the QR code located on the machine that is not working
Can I check the status of washers and dryers from my room?
The Speed Queen mobile app, which can be downloaded from the App Store or Google Play, allows undergraduate housing residents to:
- view machine availability
- see remaining cycle times
- receive notifications
How do I wash my clothes?
Only load front-loading washers to half-full, and double check your fabric labels for recommended water temperature settings.
Add no more than 1/4 cup of liquid detergent to the washer tub. Only use high-efficiency (HE) detergent. Detergent pods/packs go into the washer drum before you add your clothes. Do not put pods in the detergent drawer! For liquid fabric softener, please refer to the directions on the bottle.
Select your desired wash settings. For an explanation of washer settings, visit www.laundrypalooza.com/cycle.
Make payment, if required, and push the START button to begin washing.
The washer door will lock about 30 seconds after the cycle starts, and will unlock about 30 second after the cycle is finished. Please leave the washer door open after use to allow the interior to dry.
For a washer instructions video, visit www.laundrypalooza.com/frontloadwashers.
What type of detergent should I use?
Only use high-efficiency (HE) detergent. Add no more than 1/4 cup of liquid detergent to the washer tub. Detergent pods/packs go into the washer drum before you add your clothes. Do not put pods in the detergent drawer!
For liquid fabric softener, please refer to the directions on the bottle.
How do I dry my clothes?
Check the link filter before using the dryer. A full lint trap is a fire hazard. A clean lint trap speeds up drying time.
Double-check clothing labels for recommended heat temperature settings. Athletic clothing must be dried on low heat, or it may melt! Air-dry bras per manufacturer instructions.
Do not overload the machine. One washer load = one dryer load. In addition, only use one (1) dryer sheet per load.
Make payment, if required, and push the START button to begin drying.
For a dryer instructions video, visit www.laundrypalooza.com/dryer-tips.