Join our Hoospitality Team
Student Staff
Conference Operations Assistant
Conferences@UVA is seeking energetic and organized conference Operations Assistants (OAs) to join our summer team. During the summer months, UVA hosts thousands of visitors in our residence halls. Our team of Operations Assistants plays a vital role in the success of this summer season, providing front-line customer service and back-of-house operational assistance. OAs perform a wide variety of day-to-day tasks for every visiting program, including:
- providing exceptional customer service
- preparing room keys
- creating check-in rosters and welcome packages
- room inspections
- answering phone calls and emails
- record-keeping
This position will average around 25 hours per week. Summer employment dates are May 14-August 14, 2022. Successful candidates will participate in mandatory training on Saturday, May 14 and Monday, May 16, 2022.
OAs are expected to work a flexible hourly schedule that includes weekends, occasional evening hours, and holidays during the 13-week summer season.
While not a requirement, OAs have the option of free summer housing with access to kitchen facilities throughout their employment,
Responsibilities
OAs will be responsible for daily tasks including (but not limited to):
- Provide excellent customer service to our program administrators and visiting guests.
- Labeling and packing keys, access cards, and dining cards before a program’s arrival and performing a post-visit inventory after their departure.
- Assembling complete welcome and check-in materials.
- Conducting room inspections.
- Distributing and hanging signage in buildings as needed.
- Assisting with bed-lowering if requested.
- Checking guests in and out.
- Distributing and collecting linens/pillows.
- Answering phone calls and emails; attending to walk-in guests.
- During Graduation and Reunions weekends, staffing guest check-ins and check-outs.
- Ensuring proper record keeping of bed nights, lost keys, and special services for program billing purposes,
- Reporting incidents and emergencies to supervisors and emergency responders when necessary,
Qualifications
- Must be a full-time UVA undergraduate or graduate student in good standing throughout employment.
- Ability to work as a member of a team.
- Strong customer service skills.
- Self-motivated with a capacity for self-directed work.
- Strong organizational, prioritization, and problem-solving abilities.
- Able to work in a fast-paced environment and be flexible, positive, and adaptable.
- Experience using Microsoft Office Suite programs, proficiency for learning new software.
- May be required to lift to 25 pounds.
- A valid U.S. driver’s license with a positive point balance is preferred.
- Prior work experience is preferred, but not required.
All interested applicants are encouraged to apply to posting #6060627 on Handshake. This posting also contains additional information about the position.