Join our Hoospitality Team
Our operation would not be successful without a team of dedicated and hard-working student staffers. We invest in the professional development of our student employees and foster a work environment where collaboration and self-governance is encouraged, and diversity is celebrated.
Student Staff
Conference Supervisor
Conferences@UVA is seeking up energetic and organized UVA undergraduates to join our team as Conference Supervisors. During the summer months, UVA hosts thousands of visitors in our residence halls. Conference Supervisors will assist with planning for the upcoming 2026 summer conference season and serve as conference experts for an assigned group of summer conference programs, providing exceptional customer service and tasks including client communications, coordinating event logistics, and information management.
They will also assist in the recruitment, hiring, and training of our summer student team, which they will lead, motivate, and supervise throughout the summer. This position is an office role during the spring semester, and will also require time spent in our residential areas during the summer.
Hours for the position wil average 8 hours per week during the Spring 2026 semester, beginning on Monday, January 26, 2026. From Saturday, May 9 - Sunday, August 9, 2026, hours will average between 30-35 per week. Conference Supervisors must be able to commit to a flexible work schedule that includes some weekends, evenings, and possible holidays; and to participate in mandatory training on Saturday, May 9 and Monday, May 11, 2026.
Responsibilities
Information Management - 25%
- Manage information in StarRez housing software (training will be provided), ensuring accurate guest data entry and continued maintenance of accurate client records for billing purposes.
- Communicate with clients to ensure timely receipt of rosters, guarantees and other documentation.
- Work with service partners to ensure dining needs and special requests are met, and facilities issues are addressed.
Operations and Supervision - 55%
- Supervise conference staff in preparing for conference group arrivals and departures.
- Obtain and print rosters, labels, signage, and other program-related materials.
- Manage linen inventory and lead and participate in its distribution as events require it.
- Schedule, oversee, and participate in building inspections prior to and post conferences.
- Organize staff transportation to and from check-in/out locations.
- Coach, mentor, motivate, and support Conference Assistants in daily activities through example by active participation.
- Participate in the summer staff hiring process by recruiting candidates, reviewing applications, interviewing, and selection. Assist in the development and delivery of team member training.
- Understand, comply with, and uphold University and Conferences@UVA operating procedures, policies, and philosophies.
- Participate in regular planning meetings with the leadership team and full team.
- Other duties as assigned.
Customer Service - 20%
- Serve as a conference expert for an assigned number of summer conference programs, working in tandem with professional staff to provide exceptional customer service to clients and guests, and ensure proper record keeping of bed-nights and services for billing purposes.
- Address client issues and concerns, and problem-solve as needed.
- Work with assigned clients to obtain event details and ensure the successful execution of their programs through clear communication and delegation to team members.
All interested applicants are encouraged to apply to the posting at virginia.joinhhandshake.com. This posting also contains additional information about the position.